BMTC clarifies temporary UPI ticketing disruption, assures automatic refunds
The Bengaluru Metropolitan Transport Corporation (BMTC) has clarified that a temporary disruption in its payment gateway server on the evening of July 15, affected the
The Bengaluru Metropolitan Transport Corporation (BMTC) has clarified that a temporary disruption in its payment gateway server on the evening of July 15, affected the generation of UPI QR code-based bus tickets for some passengers. According to BMTC, the technical issue resulted in certain passengers’ bank accounts being debited successfully after making UPI payments, but the corresponding tickets could not be generated or printed due to the payment gateway failure.
The corporation stated that the issue was fully resolved on the night of July 15, and the UPI QR code ticketing system has since resumed normal operations across
all BMTC buses. Passengers whose accounts were debited but did not receive a ticket during the affected period have been assured that the amount will be automatically refunded
through the standard banking and payment gateway settlement process. BMTC has urged affected commuters not to worry, as no separate claim is required for the refund, according to a release.
The BriefWire