Police stations in Idukki will now be reviewed by public
In a pioneering initiative in Kerala, the Idukki police have launched an initiative to let visitors review police station services. According to officials, the initiative
In a pioneering initiative in Kerala, the Idukki police have launched an initiative to let visitors review police station services. According to officials, the initiative aims to ensure smooth and proper service to the public across police stations in the district. Idukki District Police Chief A. Naseem told The Hindu that the police QR code scanners had been installed in all police stations in the district. “People who visit stations for various services can scan the QR code through their smartphones.
The QR code opens a link where the public can rate the station from 1 to 5. Ratings from 1 to 3 are considered low, while 5 is very good,” the official said. Plaints, suggestions “The public can also submit their complaints and suggestions to improve police services through the new system. These suggestions and complaints can be submitted in both English and Malayalam,” he added. “The data backup of the reviews will be sent to the district cyber cell, and I will verify the reviews, complaints, and suggestions the next day.
When a station receives a rating below 3, we will monitor it and provide training to the personnel to ensure proper service,” Mr. Naseem said. Target of 5 star According to officials, posters featuring the QR codes have been put up at Dy.SP offices and the District Police Chief’s office too. “The system began functioning on Thursday. Presently, the public is providing 3-star and 4-star ratings, and we expect all police stations in the district to achieve a 5-star rating eventually,” Mr. Naseem said.
Officials said the initiative also meant to ensure that police personnel behave politely with the public. The system is expected to keep personnel vigilant and ensure effective service at every station. Naseem further noted that the police had already started receiving reviews and suggestions. “We hope the new service will be a game changer for our police stations,” the official said.
The BriefWire