Andhra Pradesh takes 1,126 government services to WhatsApp with Mana Mitra

Published 8 July 2026 · india

Andhra Pradesh's based governance platform, Mana Mitra, has expanded to offer 1,126 government services across 35 departments, serving 58.2 lakh citizens and recording more than

Andhra Pradesh's based governance platform, Mana Mitra, has expanded to offer 1,126 government services across 35 departments, serving 58.2 lakh citizens and recording more than 3.42 crore service sessions, according to an official release issued late on Tuesday. The release said the state's wider digital governance push now also includes an artificial intelligence-enabled public grievance system, the AWARE decision-support platform, a State Data Lake that brings together government databases, and a set of AI tools for frontline administration and decision-making. Read Full Story It said the longer-term plan is to move beyond digital service delivery towards what it described as precision governance. According to the release, bringing services on to WhatsApp has reduced the need for people to visit government offices or use multiple departmental websites by creating a single digital interface between citizens and the state. "The platform has expanded to offer 1,126 government services across 35 departments, serving 58.2 lakh citizens and recording more than 3.42 crore service sessions," it said. The next part of the exercise is grievance redressal. Andhra Pradesh has embedded AI across its Public Grievance Redressal System, or AI4PGRS, where citizens can register complaints through text, images or voice using a conversational interface.

Since June 2024, the platform has received more than 17.6 lakh grievances. The release said AI is being used for routing grievances, analytics, assessing response quality and developing standard operating procedures to improve both the speed and quality of grievance resolution. The AWARE platform, or Advanced Warning and Advisory for Resilient Ecosystem, is being presented as one of the state's major governance initiatives. With 61 live statewide use cases, it brings together weather, hydrology, agriculture, public health, air quality and disaster intelligence on a single platform, allowing departments to move from reactive administration to proactive governance. The release said some services run through the year, while others are activated during crop cycles, the monsoon or emergencies, giving officers real-time alerts and predictive intelligence. Supporting these platforms is the State Data Lake, which combines data from across government into one digital platform for real-time analytics, evidence-based policymaking and more responsive service delivery. The release said 55 databases across 41 departments and autonomous organisations have already been integrated, and AI applications are being built on this shared data infrastructure.