UP's 1912 Electricity Helpline Handles 18.5 Lakh Complaints In May With 99% Resolution Rate
UP's 1912 Electricity Helpline Handles 18.5 Lakh Complaints In May With 99% Resolution Rate Published By, Last Updated: June 19, 2026, 22:14 IST Approximately 1,448
UP's 1912 Electricity Helpline Handles 18.5 Lakh Complaints In May With 99% Resolution Rate Published By, Last Updated: June 19, 2026, 22:14 IST Approximately 1,448 employees are currently working under the 1912 service in three shifts, providing round-the-clock support. Officials have also been directed to ensure resolution of complaints within the shortest possible time. (Representative image) The Uttar Pradesh government is focusing on making power services more modern, transparent and consumer-friendly through the Integrated Consumer Call Centre (UCCC-1912) operated by Uttar Pradesh Power Corporation Limited (UPPCL). The helpline has emerged as a key platform for electricity consumers to seek assistance and register complaints. At a review meeting held at Shakti Bhavan in Lucknow, Additional Chief Secretary (Energy) and UPPCL Chairman Dr Ashish Kumar Goyal assessed the functioning of the 1912 service, with emphasis on improving service quality, speeding up grievance redressal and strengthening technological interventions.
Goyal directed officials to make the helpline more efficient and consumer-oriented. He instructed them to launch a special drive to regularly collect feedback from consumers so that services can be improved based on their suggestions. Officials were also asked to ensure complaints are resolved promptly and that consumers receive accurate and error-free electricity bills. The initiative reflects the Yogi Adityanath government’s push to increase the use of technology in electricity services and provide timely, transparent and quality services to power consumers across the state. Today, consumers can register complaints not only through phone calls but also via multiple digital platforms, including the 1912 helpline, IVR, mobile app, website, WhatsApp, and social media channels. This has made the complaint registration process extremely simple, fast, and convenient. According to data presented during the meeting, approximately 1,448 employees are currently working under the 1912 service in three shifts, providing round-the-clock support.
This team remains engaged day and night in resolving issues faced by electricity consumers. Improved management and technological upgrades have resulted in a significant reduction in call handling time. Earlier, handling a consumer call took around 4 minutes. That duration has now been reduced to just 30 seconds. Similarly, call waiting time has come down from 3 minutes to only 49 seconds. This improvement has played a major role in enhancing consumer satisfaction. Data shows that in May 2026, approximately 18.55 lakh complaints were received through the 1912 service, out of which more than 99 percent were successfully resolved. The 1912 service has proven particularly effective in responding swiftly to serious issues such as electrical accidents, transformer failures, damage to electricity poles, and major power disruptions. The Yogi government has prioritised not only enhancing power supply but also improving consumer services, contributing to the steady progress of Uttar Pradesh’s power sector.
The BriefWire