Heroes of Delhi hotel fire narrate stories of how they saved lives

Key points

• When the system falters and tragedy strikes, it is often ordinary people who step forward to do extraordinary things.
• On Wednesday morning, as a devastating fire ripped through the Flourish Stay B&B in south Delhi's Malviya Nagar, killing at least 21 people and injuring dozens more, local residents emerged as unlikely heroes without capes.
• Amid scenes of chaos, panic and desperation, they risked their own lives to rescue trapped occupants, many of whom were seen jumping from windows to escape the smoke and flames engulfing the building.
• The fire broke out at the five-storey bed-and-breakfast establishment in the Hauz Rani area of Malviya Nagar.
• Thick smoke rapidly filled the building, trapping guests inside.