TikTok Says âModerator Errorâ Kept Perez Hilton Livestream Up
Content warning: This article discusses self-harm. On Tuesday night, the gossip blogger Perez Hilton, aka Mario Lavandeira Jr., was hospitalized after showing up on a
Content warning: This article discusses self-harm. On Tuesday night, the gossip blogger Perez Hilton, aka Mario Lavandeira Jr., was hospitalized after showing up on a TikTok livestream naked, covered in a red fluid that looked like blood, and wielding what appeared to be a knife. The streamâwhich TikTok claims lasted around 15 minutesâprompted concern from horrified viewers, who immediately contacted the police. But it also raised questions about how TikTok could have allowed the stream to continue for so long without intervention. TikTok spokesperson Jamie Favazza told WIRED via email that TikTokâs automated moderation systems flagged the livestream minutes after it started, but a âmoderator errorâ caused a delay in its removal as well as the accountâs subsequent ban. Favazza also shared that TikTok contacted law enforcement shortly after the livestream was flagged. The platform did not respond to follow-up questions regarding the nature of this moderator error or exactly how long the error delayed the removal of the livestream.
During Lavandeiraâs stream, the Miami-Dade County Sheriffâs Office received âmultiple calls regarding an individual who was livestreaming acts of self-harm on social media,â dispatching a crisis response unit and mental health professionals to his home, according to Samantha Choon, a detective with the sheriffâs office. A public information officer for the sheriffâs office separately confirmed to WIRED over the phone that the individual in question was Lavandeira. TikTokâs official content guidelines prohibit âcontent that shows, promotes, or provides instructions for suicide or self-harmâ as well as âgraphic, violent, or disturbing content.â The platform has said that it uses a âcombinationâ of automated systems and human moderation to screen for such content. The company entered into a new ownership structure in January, with a newly formed joint venture assuming responsibility for content moderation and data security in the US. Yet following news that Lavandeira was hospitalized, many on social media questioned why the platform left the livestream up for long enough that thousands of viewers saw it, given its content guidelines.
Some speculated that the platform left the stream up for 30 minutes or more before it banned the account. Favazza denied this to WIRED, saying the stream was up for âhalfâ that time and that Perezâs subsequent streams were cut within 90 seconds. Nonetheless, this is not the first time that TikTok, as well as livestreaming platforms in general, have been accused of failing to properly moderate content featuring suicide or self-harm. In 2020, The Intercept reported that a young Brazilian man had livestreamed his own suicide on the platform. Later that year, TikTok also struggled to remove graphic clips of the final moments of Ronnie McNutt, who went viral after taking his own life on Facebook Live. In response to a request for comment from WIRED, Dante Rusciolelli, Lavandeira's manager and the CEO of Golden Artists Entertainment, said Lavandeira's team was ânot in a position to comment on TikTokâs internal policies, moderation decisions, or its communications with law enforcement.â âOur focus remains entirely on Perezâs health and well-being,â Rusciolelli added via email.
