Telangana rolls out AI-powered emergency number 112, slashes response time
Telangana Police launched what it called an artificial intelligence-driven platform aimed at making emergency assistance faster and more coordinated across the state when citizens dial
Telangana Police launched what it called an artificial intelligence-driven platform aimed at making emergency assistance faster and more coordinated across the state when citizens dial 112. The system was inaugurated by Director-General of Police C.V. Anand at the Telangana Integrated Command and Control Centre (TGiCCC) in Hyderabad, in the presence of senior police and government officials on Wednesday (August 5, 2026). Addressing the gathering, the Director General of Police stated that the launch of the Next-Generation Dial 112 platform marked a milestone in the State’s continuing journey towards technology-driven policing and citizen-centric emergency response. A police officer explained how the integrated platform works by bringing together Police, Fire Services, Ambulance, Women Safety, Child Protection and Disaster Response under a single national emergency number 112, giving citizens one unified point of contact instead of multiple helplines.
A live demonstration of the AI-enabled platform was conducted during the programme, showcasing intelligent call processing, location identification, incident prioritisation, dispatch of the nearest patrol vehicle, live monitoring and real-time operational dashboards. Genuine emergencies are then prioritised by using AI, transcripts and are routed to the correct service through a single-window interface shared by call takers and dispatchers. Pinpointing caller’s location Unlike the present technology of locating the caller, the system uses location-based services, advanced location services and Google Maps to pinpoint the caller’s location. It then identifies and recommends the nearest available patrol vehicle from a fleet of 1,860 digitally integrated vehicles across all 31 police units, enabling quicker dispatch and continuous monitoring of the response until the case is closed.
The backend has been switched from PRI telecom architecture to modern SIP-based infrastructure, supporting 900 communication channels and real-time dashboards for performance tracking, replacing the earlier static reporting system. Total processing time cut from 190 seconds to 133 seconds An official, who showcased the changeover and explained the protocol, said the processing time has been cut sharply from 100 to 69 seconds, and dispatcher time from 90 to 64 seconds, bringing total call-centre processing time down by nearly 30 percent, from 190 to 133 seconds. The State’s average emergency response time currently is at 10 minutes 30 seconds, compared with a national average of roughly 18 minutes.
The BriefWire