Lloyds customers unable to make payments due to IT glitch

Key points

• Lloyds Banking Group has apologised after thousands of its customers were unable to make payments or send money due to another IT glitch.
• According to Downdetector, a website that lets people track real-time service issues and outages, customers started noticing problems shortly after 11am on Wednesday, with issues affecting many of the group’s brands: Lloyds Bank, Halifax, Bank of Scotland, Scottish Widows and MBNA.
• More than three hours after the apparent outage began, some customers were still experiencing problems with the group’s mobile apps and websites.
• Some customers said they needed to send money, while others said the glitch meant they could not access their accounts or buy lunch or groceries.
• Some of those left in the lurch argued they should be compensated for the inconvenience.