Mumbai woman claims Uber driver slapped her, company blocks her, then says sorry

Key points

• A Mumbai-based content creator has claimed that she was physically assaulted by an Uber driver after refusing to pay an additional Rs 40 in cash during a ride from Mahalaxmi to Nerul.
• The incident, which she detailed in a three-part video on Instagram, has sparked outrage online and prompted a response from Uber India.
• The woman, identified as Shivanii, claimed the dispute began when the driver demanded an extra Rs 40 for toll charges over and above the fare shown on the app.
• According to her, the fare displayed on Uber was Rs 501, and she questioned why she was being asked to make an additional cash payment outside the platform.
• What began as a disagreement over the fare soon escalated into a frightening confrontation.