Hyderabad airport earns ACI World Level 5 accreditation for customer experience

Published 30 July 2026 · local

Hyderabad’s Rajiv Gandhi International Airport (RGIA) has been awarded the Level 5 Accreditation under the Airports Council International (ACI) World Airport Customer Experience Accreditation Programme

Hyderabad’s Rajiv Gandhi International Airport (RGIA) has been awarded the Level 5 Accreditation under the Airports Council International (ACI) World Airport Customer Experience Accreditation Programme, becoming one of a select group of airports globally to receive the highest level of recognition under the framework.

The programme evaluates airports on the maturity of their customer experience management practices against international best practices. Level 5, the highest accreditation under the programme, is awarded to airports where customer experience is fully integrated into strategic planning, governance, operational processes and organisational culture, while fostering collaboration across the airport ecosystem to continuously improve the passenger experience.

“As passenger expectations continue to evolve, we remain committed to leveraging technology, data-driven insights and service innovation to deliver experiences that are efficient, inclusive, personalised and globally benchmarked. This achievement inspires us

to continue raising the bar and setting new benchmarks in airport customer experience while strengthening Hyderabad Airport’s position among the world’s leading airports,” said Kadhir Kadhiravan, CEO, GMR Hyderabad International Airport Limited.

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