Can AI Replace Humans? Experts Weigh In On The Future Of Work
Can AI Replace Humans? Experts Weigh In On The Future Of Work Reported By, Last Updated: July 27, 2026, 20:40 IST Schuerman said AI may
Can AI Replace Humans? Experts Weigh In On The Future Of Work Reported By, Last Updated: July 27, 2026, 20:40 IST Schuerman said AI may be able to generate solutions, but it cannot determine whether those solutions genuinely address customer needs or create meaningful business value. Visweswaraiah echoed the view, noting that many professions common today did not exist a few decades ago. As artificial intelligence (AI) continues to reshape industries worldwide, concerns over job losses and the future of work remain at the forefront of public debate. However, senior executives at enterprise software company Pega believe AI will augment human capabilities rather than replace them. In an exclusive interaction with News18 on the sidelines of PegaInnovate 2026 in Hyderabad, Don Schuerman, Chief Technology Officer and Head of Marketing at Pega, and Deepak Visweswaraiah, Senior Vice President and Managing Director, Pega India, said human judgment, creativity and adaptability will remain indispensable despite rapid advances in AI. Human Judgment Cannot Be Automated While AI has demonstrated impressive capabilities in generating code, analysing data and automating workflows, Schuerman argued that technology still falls short when it comes to critical decision-making and understanding human needs. “AI can help produce things much faster, but it still cannot replace human judgment. The value of people who can think critically and make sound decisions will only increase," he said. According to Schuerman, AI may be able to generate solutions, but it cannot independently determine whether those solutions genuinely address customer needs or create meaningful business value.
AI To Reshape Jobs, Not Eliminate Them Addressing concerns that AI could replace millions of workers, both executives said technological disruption has historically led to the creation of new roles even as existing jobs evolved. Schuerman said AI is expected to automate repetitive and routine tasks, allowing employees to focus on higher-value work involving creativity, strategy and customer engagement. Visweswaraiah echoed the view, noting that many professions common today did not exist a few decades ago. “Many of today’s professions did not exist 50 years ago. Likewise, many of the jobs people will do 50 years from now have not yet been invented," he said. The executives stressed that while job profiles may change significantly, the demand for skilled professionals will continue. Enterprise Adoption, Not Model Development, Is the Real Challenge Despite rapid advancements in large language models and generative AI systems, Schuerman believes the technology itself is no longer the primary obstacle for businesses. “The technology is already good enough for most enterprise use cases. The real challenge is integrating AI into business processes and helping organisations manage the human side of change," he said. He added that enterprises are increasingly focused on issues such as governance, data security, regulatory compliance and responsible AI deployment rather than simply building more powerful models. India Positioned To Become A Global AI Leader Both executives expressed confidence in India’s growing role in the global AI ecosystem.
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