Ford & Aramark probing Ford factory kiosks after employees lost jobs for 'stealing'
"some issues" "We have invested significantly to upgrade our workplaces, including self-serve kiosks operated by Aramark to provide 24/7 convenience for our employees. We are
"some issues" "We have invested significantly to upgrade our workplaces, including self-serve kiosks operated by Aramark to provide 24/7 convenience for our employees. We are aware there have been some issues raised regarding the kiosk functionality in some limited cases, and we are working with Aramark to review these situations,” "reviewing the instances in question. We remain focused on operating with integrity and accountability.” Ford workers cite payment failures and kiosk glitches “People go in and scan an item, swipe their card and it beeps like the payment went through and then they see it didn’t go through after people check their bank statement. Or, they see they were double charged. It will sometimes freeze in the middle of a transaction. People will pay for stuff and not get a receipt." "With people getting let go recently, people are pretty much afraid to use that kiosk right now — at least I am." Employees say payments failed despite attempting to pay "I asked, 'What did I steal?' He said, 'They have you on camera in the marketplace stealing food.' I said, 'I never stole anything in my life.
Why would I jeopardise my livelihood and my family’s livelihood to steal food when I’m making good money?'” “There was no talking to me, no review, no 'You’re a great employee, been here for nine years … was it a mistake?' 'Yes.' 'OK let’s get it paid for and go back to work,' No. Immediate termination,” "a documented history of malfunctioning," "The circumstances instead suggest a possible equipment failure rather than intentional misconduct." Similar case reported at another Ford plant Ford Motors and food services provider Aramark are reviewing self-service kiosks at the automaker’s US factories. The investigation comes after several employees were fired over allegations that they stole snacks, including cookies and chips, from workplace food stores. The review follows claims from workers that they had paid for the items but were wrongly accused because of payment failures and possible software glitches in the kiosk system.Confirming the review, Ford spokesperson Dave Tovar told the Detroit Free Press that the company was aware thathad been reported with the kiosks and was working with Aramark to investigate them. The inquiry comes after at least three employees who were dismissed for alleged theft at Ford's Michigan Assembly Plant were reinstated following investigations that cleared them.Tovar told publication.Aramark spokesperson Chris Collom also confirmed that the company was examining the incidents.
The BriefWire