Indian Railways passenger wanted a 'reality check' on complaint system. And then.

Key points

• An Indian Railways passenger expecting a typical ‘please wait’ experience ended up getting a surprise instead: housekeeping staff at his seat in under two minutes.
• The video shared on Instagram by passenger Manoj Malhotra has gone viral after documenting the remarkably quick response he received after testing a cleaning complaint number displayed inside his train coach while travelling from Delhi to Amritsar.
• Read Full Story According to Malhotra, he noticed the official housekeeping helpline number inside the coach and decided to check whether the service actually worked or if it was “just another number pasted on the wall.” In the now-viral clip, he can be seen calling the railway service line and providing details such as the train number, coach and seat location.
• What happened next genuinely surprised him.
• “During my train journey from Delhi to Amritsar, I saw a cleaning complaint number on the train.