Buyer gets Rs 5.1 lakh compensation after bike spends 294 days in workshop

Key points

• AI generated image What was the dispute about?
• What did the consumer commission observe?
• NEW DELHI: In a significant consumer protection ruling, the District Consumer Disputes Redressal Commission at Coimbatore has directed motorcycle manufacturer Royal Enfield and its authorised dealer, Bharat Automotives, to jointly pay Rs 5.1 lakh compensation to a buyer who complained about persistent defects in his Royal Enfield Continental GT 650 motorcycle, as per a report by Bar and Bench.The complainant, Uthresh Gobu, an advocate based in Coimbatore, had purchased a Royal Enfield Continental GT 650 in May 2022, the model is a premium cafe-racer motorcycle from Royal Enfield's 650cc lineup.
• According to the complaint, the bike began exhibiting defects soon after the purchase and continued to suffer recurring mechanical and electrical failures affecting multiple components, including the instrument cluster, keyset, suspension system, throttle body, electrical wiring, sensors, exhaust pipes, and silencers.Notably, the instrument cluster had to...